Terms and Conditions
Please ensure you have read my terms and conditions before ordering your pet portrait.
The artist retains full copyright on all artwork that is produced, including mock-ups and prints. When a portrait is commissioned I reserve the right to display it in my website gallery and on my social media pages. Clients who do not wish their commissioned portrait to be shown online must notify me before work commences.
A £50 non-refundable deposit is required to secure your portrait in my client waiting list. Clients will be advised of the approximate waiting list at the time of ordering. Portraits will not be deemed as ordered until the deposit has been received.
One week before I commence work on your portrait I will invoice you for 50% of the remaining balance. The remaining final balance will be invoiced upon completion and approval of the portrait and must be paid in full prior to your portrait being shipped.
Payments can me maid securely online via bank transfer, Paypal or cheque (UK only).
Clients have a 7 day money back guarantee from the date of paying their deposit to cancel their order, in which they will receive a full refund. Cancellations must be made by email, upon cancellation clients will lose their place in my waiting list.
If clients cancel their order and 7 days have passed since placing the deposit, the full deposit amount will be retained as loss of business, to cover the artist’s time, administration, emails, mock-ups, payment fees. Any additional payment made by the client will be refunded in full.
If clients cancel their order and work has commenced on the portrait, the deposit plus 30% will be retained to cover the artist time, administration, materials used.
Changes and rejection of finished portrait
On receiving an approved portrait, clients have 7 days to contact me about any required changes. If the portrait needs returning for alterations the client must cover the necessary shipping charges both ways.
If the client is still not happy with the finished portrait after changes have been made, clients will receive a full refund minus the deposit plus 30% of the balance, plus the cost of any matting and framing that has been paid. The refunded amount will be paid after the portrait has been returned to me.
Due to the bespoke nature of framing, any framing/matting service required must be paid in full before the portrait is sent to be framed.
Gift vouchers are valid for 24 months from the date of purchase and can be redeemed against any commission or items for sale in my online shop. Gift vouchers cannot be refunded or exchanged for cash.
Damage in Transit
My portraits are packaged extremely well however in the unlikely event that damage occurs during transit please send a photo of the damanged artwork immediately. The artwork must be returned to us and a new portrait will be drawn at no cost. The new portrait will be added to my client waiting list.
I often have a client waiting list and lead time will depend on the time of year and number of other portraits booked in my schedule. I will provide an estimated completion date upon your enquiry. For specific dates (e.g. for a birthday) I will try my best to accommodate any special request.
The artist ships portraits worldwide using Royal Mail, Hermes or UPS International depending on the destination. Delivery time is apprimxately 1-3 days within the UK and 3-15 days outside the UK.
The artist will not sell, distribute or lease your personal information to third parties.
Whilst every care has been taken to assure accuracy of reproduction of prints according to their originals, the artist cannot guarantee a 100% likeness due to scanning settings, individual monitor/screen settings.
VAT & Import Duty
All items for sale including commission are not subject to Value Added Tax. Payment of import duty may be liable in some countries, which is the sole responsibility of the client.